Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR LEGAL RIGHTS, INCLUDING A STRICT NO-REFUND POLICY (SECTION 9), A LIMITATION OF LIABILITY (SECTION 13), A BINDING INDIVIDUAL ARBITRATION REQUIREMENT AND A WAIVER OF CLASS ACTIONS AND JURY TRIALS (SECTION 18). BY CREATING AN ACCOUNT, PLACING AN ORDER, OR USING OUR SERVICES, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS.

1. Who We Are and Acceptance of These Terms

These Terms of Service (the "Terms") are a binding legal agreement between you ("you", "your", the "Customer") and FlyEsim.me, together with its owners, operators, affiliates, successors and assigns ("FlyEsim.me", "we", "us", "our"). The legal entity operating this service and its registered address are identified in our Contact section and in your order confirmation.

These Terms govern your access to and use of our website, applications, accounts, and the sale, delivery and use of prepaid eSIM data plans and related services (collectively, the "Services"). By accessing the website, creating an account, ticking any "I agree" box, or completing a purchase, you confirm that you have read, understood and agreed to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services.

We may amend these Terms at any time. The version in force is the one published on this page at the time you place an order. Material changes take effect when posted; your continued use of the Services after changes are posted constitutes acceptance of the amended Terms. We are not obliged to accept any variation to these Terms unless we agree to it expressly and in writing.

2. Eligibility and Legal Capacity

You represent and warrant that you are at least 18 years old (or the age of legal majority in your jurisdiction), that you have full legal capacity to enter into a binding contract, that all information you provide is accurate, current and complete, and that your use of the Services complies with all laws applicable to you. If you use the Services on behalf of a business, you represent that you are authorized to bind that business, and "you" includes that business.

3. Nature of the Service — Prepaid Digital Product

FlyEsim.me is a reseller of prepaid eSIM connectivity. The underlying mobile network coverage, speeds, and data are provided by third-party mobile network operators and aggregators over whose networks we have no direct control. An eSIM is a digital product delivered electronically. It is supplied to you as a QR code and/or activation profile immediately or shortly after payment is confirmed.

Plan details (including coverage areas, data allowances, validity periods, speeds, and any throttling or fair-use limits) are described on each product page. Some plans, including "Unlimited" plans, provide a daily or total high-speed data allowance after which speeds are reduced (throttled) for the remainder of the applicable period. Data caps and speed policies vary by country and plan. It is your responsibility to review the full plan details before purchase. Purchasing a plan that does not meet your expectations is not a defect and does not entitle you to a refund.

4. Accounts and Security

To use the Services you must register an account and provide accurate personal information, which may include your name, billing address, email address and contact details. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use. We are not liable for any loss arising from your failure to keep your credentials secure.

5. Device Compatibility — Your Responsibility

eSIM technology requires a compatible and carrier-unlocked device. You are solely responsible for verifying, before purchase, that your device is eSIM-compatible and unlocked and that it supports the frequencies used in your destination. A compatibility list and guidance are available on our website. By purchasing, you confirm you have performed this check. We do not provide refunds where an eSIM cannot be installed or used because your device is incompatible, locked, restricted by its original carrier, running unsupported software, or otherwise unable to use the eSIM.

6. Orders, Pricing, Taxes and Payment

All prices are displayed and charged in Euro (€) unless stated otherwise, and, unless stated otherwise, are inclusive of applicable taxes. We accept payment by credit/debit card and cryptocurrency through third-party payment processors (including, without limitation, Stripe, POKPay and OxaPay). By paying, you also agree to the terms of the relevant processor. Cryptocurrency and certain payment methods may carry a non-refundable network or processing fee shown at checkout.

We may refuse, cancel, limit or reverse any order at our sole discretion, including where we suspect fraud, error, chargeback abuse, resale in breach of these Terms, sanctions or legal restrictions, or a pricing or technical error. In the case of an obvious pricing error, we may cancel the order even after confirmation and refund the amount paid; we are not obliged to supply a product at an erroneous price.

7. Delivery and Activation — Immediate Performance

eSIMs are delivered electronically to your account and/or by email as a QR code or activation profile. Delivery is deemed complete, and performance of the Services is deemed to have begun, as soon as the eSIM (QR code / activation details) is made available to you in your account or sent to you, whichever is earlier — regardless of whether you actually install or activate it.

By purchasing, you expressly request that we begin performance and make the digital product available to you immediately, and you acknowledge and agree that you thereby lose any statutory right of withdrawal, "cooling-off", or cancellation to the extent permitted by the law applicable to you (see Section 9). Activation of the eSIM, following the instructions provided, is your responsibility.

8. Acceptable Use and Fair Use

You agree to use the Services lawfully and reasonably. You must not, and must not permit others to: use the Services for any illegal, fraudulent, abusive, or harmful purpose; resell, sublicense or commercially exploit the Services except under an authorized reseller agreement with us; send spam or bulk unsolicited communications; use the Services in a manner that degrades, disrupts, or places an unreasonable or disproportionate burden on any network; tamper with, reverse-engineer or circumvent any technical limitation; or use the Services in breach of any third-party carrier's acceptable-use or fair-use policy. Continuous, machine-to-machine, tethering-heavy, or commercial-grade use may be treated as a breach of fair use.

We may, without notice and without refund, suspend, throttle, or terminate Services used in breach of this Section. You remain responsible for all charges and consequences arising from such use.

9. Refunds, Cancellations and No-Refund Policy

All sales are final. eSIMs are non-refundable and non-returnable once delivered, activated, or once any data has been used. Because an eSIM is a digital product whose performance begins on delivery (Section 7), and because you have expressly consented to immediate performance and waived any applicable withdrawal or cooling-off right, you are not entitled to a refund, cancellation, exchange or credit once the eSIM (QR code or activation profile) has been made available to you, and in any event once the eSIM has been installed or activated, or once any amount of data has been consumed (including the "first byte").

Without limitation, no refund, replacement or credit will be provided in the following circumstances:

• Your device is not eSIM-compatible, is carrier-locked, restricted, or otherwise unable to install or use the eSIM (Section 5);
• You purchased the wrong plan, destination, data amount, or validity period, or changed your mind;
• The plan's coverage, speed, data allowance, throttling or fair-use behaviour did not match your expectations, where these are described on the product page;
• Any data has been used, or the validity period has started or expired, or the eSIM has been installed/activated;
• Reduced speeds after an Unlimited or capped plan's high-speed allowance is exhausted;
• Failure of a virtual number or eSIM to receive one-time passwords (OTP) or to work with services such as WhatsApp or other messaging/verification platforms, which we do not guarantee;
• Loss of service caused by factors outside our control, including your device, your location, network congestion, roaming restrictions, or the acts of third-party carriers;
• You failed to renew a renewable/subscription plan before its expiry date;
• Change of travel plans, cancelled trips, or non-use of a purchased eSIM.

Limited exception. We will, at our sole and reasonable discretion, provide a replacement or refund only where all of the following are met: (a) the eSIM was never installed, activated, or used and no data was consumed; (b) the eSIM is verifiably defective or non-functional due to a fault attributable solely to us; (c) you contacted [email protected] and cooperated in good faith with our troubleshooting; and (d) you reported the issue within seven (7) days of delivery. In no case is a refund available more than fourteen (14) days after the purchase date, regardless of installation status.

Chargebacks. Initiating a chargeback or payment dispute in bad faith — for example, in circumstances where these Terms provide no refund — is a breach of these Terms. We reserve the right to contest such disputes with evidence of your acceptance of these Terms and your consent to immediate delivery, to suspend or permanently close your account, to cancel any active or pending eSIMs without refund, and to recover our costs. This Section applies to the maximum extent permitted by law and does not affect any statutory right that cannot lawfully be excluded (see Section 22).

10. Renewals and Subscription Plans

Certain plans renew or must be manually renewed before their expiry date to avoid interruption. Where a plan auto-renews, you authorize us to charge your payment method for each renewal until you cancel in accordance with the plan terms. It is your responsibility to renew or cancel on time. Renewal fees already charged are non-refundable, subject to Section 22.

11. Service Availability and Third-Party Networks

We use commercially reasonable efforts to keep the Services available but we do not guarantee that the Services will be uninterrupted, timely, secure, error-free, or available in any particular location or at any particular speed. Connectivity depends on third-party mobile networks and factors beyond our control, including your device and settings, your physical location, coverage gaps, network maintenance and congestion, and carrier or regulatory decisions. We are not responsible for any such third-party or external limitation.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will meet your requirements or that any coverage, speed or performance will be achieved.

13. Limitation of Liability

To the maximum extent permitted by law: (a) FlyEsim.me, and its owners, officers, employees, affiliates, suppliers and licensors, shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, business, goodwill or opportunity, arising out of or relating to the Services, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the Services or these Terms shall not exceed the amount you actually paid to us for the specific eSIM or order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence or for fraud.

14. Indemnification

You agree to defend, indemnify and hold harmless FlyEsim.me and its owners, affiliates, and personnel from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: your use or misuse of the Services; your breach of these Terms or of any law; your infringement of any third-party right; or any content or information you submit.

15. Fraud, Sanctions and Compliance

We may run fraud, identity, sanctions and anti-money-laundering checks and may refuse, delay, suspend or cancel any order or account, and withhold delivery, where we reasonably suspect fraud, abuse, or a legal or sanctions restriction. You must not use the Services if you or your destination are subject to applicable trade sanctions or embargoes. Where an order is cancelled for confirmed fraud or sanctions reasons, no Services are provided.

16. Intellectual Property

All intellectual property rights in and to the Services, including the website, software, trademarks, logos, text, graphics and content, are owned by FlyEsim.me or its licensors. You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use the Services for your own lawful, personal or internal business use in accordance with these Terms. No other rights are granted. Any feedback you provide may be used by us without restriction or compensation.

17. Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the Services, you consent to the processing of your data as described there.

18. Governing Law, Dispute Resolution, Arbitration and Class-Action Waiver

Governing law. These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the jurisdiction in which the FlyEsim.me operating entity is registered, without regard to conflict-of-law rules, except where mandatory consumer-protection laws of your country of residence require otherwise.

Informal resolution first. Before commencing any formal proceeding, you agree to contact us at [email protected] and to attempt in good faith to resolve the dispute for at least thirty (30) days.

Binding arbitration. To the maximum extent permitted by law, any dispute that is not resolved informally shall be finally settled by binding individual arbitration administered under the applicable arbitration rules of the seat of the operating entity, rather than in court, except that either party may bring an individual claim in a small-claims court where eligible. The arbitration shall be conducted in the English language.

Class-action and jury-trial waiver. To the maximum extent permitted by law, all disputes shall be brought only in your individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding, and you and we each waive any right to a jury trial. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) shall be severed and brought in a court of competent jurisdiction.

This Section does not deprive you of the protection of any mandatory provisions of the law of your country of residence that cannot be derogated from by agreement (see Section 22).

19. Force Majeure

We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, government action, sanctions, network or carrier outages, power or internet failures, or third-party supplier failures.

20. Suspension and Termination

We may suspend or terminate your access to the Services, and cancel any active or pending eSIMs without refund, if you breach these Terms, if we are required to do so by law, or to protect the Services, other customers, or third parties. Sections that by their nature should survive termination (including Sections 9, 12–18, 22) survive.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations to any affiliate or successor, including in connection with a merger, acquisition, reorganization, or sale of assets.

22. Your Statutory Consumer Rights

If you are a consumer, you may have mandatory rights under the law of your country of residence that cannot be lawfully excluded or limited. Nothing in these Terms excludes, restricts or modifies any such right, guarantee or remedy to the extent it may not lawfully be excluded. Where any provision of these Terms conflicts with a mandatory consumer right, that provision applies only to the extent permitted, and the remainder of these Terms continues in full force. This means our strict no-refund and liability provisions apply as fully as the law allows, but never beyond it.

23. General

Entire agreement. These Terms, together with the Privacy Policy and any order-specific terms, form the entire agreement between you and us regarding the Services and supersede all prior communications. Severability. If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in effect. No waiver. Our failure to enforce any provision is not a waiver of it. Headings are for convenience only. Language. The English version of these Terms prevails over any translation.

24. Contact

Customer support: [email protected]

Business inquiries: [email protected]

By completing a purchase, you confirm that you have read, understood and agreed to these Terms of Service, including the No-Refund Policy in Section 9 and your consent to immediate delivery and loss of any withdrawal right in Section 7.